Returns and refunds
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
- Food and beverage items
- Health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven (7) business days.
Tour ticket refund requests must be received no later than one (1) day prior to your tour date. If you are approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within seven (7) business days.
No refunds will be issued on the day of the tour. Rescheduling your tour day/time will be considered if space is available. Please call the office for more information. 250.592.5323
Event ticket refund requests must be received no later than seven (7) days prior to the event date. If you are approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within seven (7) business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Craigdarroch Castle Historical Museum Society, 1050 Joan Crescent, Victoria BC V8S 3L5, Canada.
To return your product, you should mail your product to: The Craigdarroch Castle Historical Museum Society, 1050 Joan Crescent, Victoria BC V8S 3L5, Canada You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MEET THE DUNSMUIRS
Robert and Joan Dunsmuir had two sons, eight daughters and plenty of exploits. The Castle weaves a fascinating tale of this intriguing family – their achievements, their relationships and even their quirks.Learn More
ABOUT THE CASTLE
Built by coal baron Robert Dunsmuir during the reign of Queen Victoria and now a National Historic Site, Craigdarroch Castle has been meticulously restored, giving visitors a glimpse of privileged life in the 1890s.Learn More
PLAN YOUR VISIT
We are open daily from 10am – 4:30pm, with extended hours from June 15th to September 6th (9am – 7pm). (Please note that we are closed December 25th, 26th and January 1st)Learn More